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Gartner 2020 Market Guide for Service Orchestration and Automation Platforms

A complete guide to I&O leaders to transform IT operations

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According to Gartner workload automation strategies need a reboot to cope with the needs of event-driven business models and cloud infrastructure. I&O leaders must use platforms for service orchestration and automation to drive customer-focused agility as part of their cloud, big data and DevOps initiatives.

Key Takeaways:

Use service orchestration and automation platforms (SOAPs) as an orchestration engine to abstract away and minimize the complexity of automating workflows that span diverse application and infrastructure domains.

Democratize access to automation technologies to multiple groups within and outside IT by exposing self-service automation capabilities.

Derive greater value from I&O automation by using service orchestration and event-driven workflows to drive business agility and digital innovation, going beyond efficiency gains.