Helpdesk Software
Empowering Businesses with AI-ITSM
Transforming Business Operations with simple and efficient Helpdesk System An ITIL-aligned, IT Helpdesk software Built for simplifying the IT Incident and Service Request Operations at the same time Swiftly Embrace Changes in People, Processes, and Technology.
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A Simple and Efficient IT Helpdesk Software to drive Digital Operations
Effective
30% Reduction in Man Power due to Automation of Ticket tasks.
Configurable
Highly Effective and Configurable system that lets you to tweak every single configuration.
Extensible
Highly extendable modules and with close to 100+ Developers to support you in every customization you need
Accelerate Incident Resolution and Elevate User Satisfaction with a
Next-Generation IT Helpdesk
Experience a simple and intuitive Helpdesk Solution that empowers technicians to deliver smooth support, minimize Mean Time to Resolution (MTTR), lower escalation rates, and offer outstanding user assistance through adaptive workflows and smart automation.
Communication Channels
Autointelli Helpdesk supports a variety of Communication Channels.
- Customer self-service portal
- E-mail to Ticket
- Webservices (REST, SOAP)
- Support for system monitoring tools
Security & Permissions
Ticketing often involves working with a wide variety of different classes of data. A ticket can contain anything from general inquiries to confidential personnel data.
In addition to this, the following features are available:
- Integration of LDAP Authentication
- Password policies (if no central login is used)
- Email filter support for encrypted email messages
- Encryption and signing of email
- Support for S/MIME certificates from an LDAP
- Encryption and signing of email messages (PGP|SMIME)
- Encrypted data transfer via SSL
- 2-factor authentication
Self Service Support
Part of the ticket handling is also the collection of knowledge for agents and customers. In order not to lose this knowledge, it can be stored centrally in the FAQ module. This knowledge database is also integrated into the customer self-service portal and can be accessed by customers at any time. In the self-service portal, customers can view their previous tickets, their status, and create new processes.
- Customer survey module
- Ticket watch functionality
- Splitting and merging of tickets
- Self service portal for customer
- Knowledge Base (FAQ)
- FAQ suggestions
Time and Escalation Management
The escalation and SLA management in Autointelli offers many options to keep track of the open requests and not to exceed the agreed service times. If it should be the case that a service time cannot be fulfilled, the system will continue to support you.
- Flexible escalation management
- Overview for escalations
- SLA management for first response, update and solution time
- Timezone support
- Dedicated notifications for escalations
Customer management
To be able to quickly display and access customer-related information, Autointelli offers a variety of options:
- Detailed view of customer information for every ticket
- Multiple datasources to integrate existing customer data (directory services, SQL databases, web services)
- Custom fields for customer user and companies
- Self service portal for customer
- Automatic transfer of customer attributes to ticket data
- Information center for customer
Explore ServiceOps
Autointelli’s IT Service Management Software offers a user-friendly experience, quick setup, and all the essential tools to ensure smooth and efficient IT service delivery.
Try ServiceOps for 30 Days
Download our software free of cost for 30 days
Schedule Demo With our Expert
Book a slot in our calendar and experience AIOps live.
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